Last updated: January 05, 2024, Version 2.0

Labaiik Order Delivery Services L.L.C., (hereinafter referred to as “we”, “us”, “our”, “company”), based in Abu Dhabi, UAE is a limited liability company and the ‘data controller’ in respect of your personal information. We are a food and grocery delivery app that gets all your favorite meals and essential groceries delivered to you at your doorstep. You can order a variety of cuisines and shop for your groceries from the comfort of your smartphones. There is nothing more important than the privacy and satisfaction of our valued customers. We remain dedicated to the protection of the privacy and information of all users accessing or using our Labaiik mobile application (the “App”) and (“Website”).

The terms “you” and “your” refer to the user of our App. The term “Services” refers to any services offered by us, whether on the App or otherwise.

For the efficient provision of our services, Labaiik will require certain necessary information from you. This Privacy Notice (the “Notice”) provides information on the collection, use, disclosure, security, retention, access, updating, and other aspects relating to the information you provide us while accessing or using our App or Website.

This Notice is part of, incorporated within, and is to be read along with our Terms of Use.


When you access or use our App, you may be required to provide information about yourself. This information enables us to provide you with our Services like creating an account for you, the processing of your orders from the stores of your choice, arranging for the delivery of your order, facilitating your payment to the store you order from, and enhancing and updating our Services, etc.

The types of information that Labaiik might require from you (collectively referred to as the “Data”) is listed below:

  • Personal Information: Certain information is mandatory for us in order to provide service whereas, other information is optional but helps us to optimize our services and tailor them according to your choice. Please find below the details of the information that we collect:
    • Mandatory Information:Your mobile number and name or nickname is mandatory information that is required to create your account in Labaiik. Labaiik uses GPS technology and therefore we also collect your address and location data for the purpose of identifying the stores nearest to you, for the delivery of the products you order, or for a current location that you may choose to share for the same purposes.,
    • Optional Information: You may choose a profile picture or avatar and add your Date of Birth, Nationality and Gender. This information allows us to optimize our application for improved user experience.
  • Customer Service Information: We collect your email address and any order related information that you share via email with our customer support team in order to assist you with your query.
  • Usage Data: This data includes details about your use of our App, including your order history through our App, saved cart details, items marked as favorite stores, etc.
  • Online Payment Data: includes the last 4 digits of your payment card number (if you choose to make online payments for purchases) and the type of card (e.g., Visa/Mastercard). Labaiik does not store card CVV information. For your purchases, Labaiik does not process the online payments, but rather facilitates online payments by redirecting the user to an eGateway payment provider duly registered in the UAE.
    Furthermore, Online Payment Data is collected only when a user opts to pay for the order with a debit or credit card. In the case that a user chooses a Cash on Delivery (COD) method, no Online Payment Data will be collected.
  • Automatically Collected Data (through Cookies and Similar Technologies): We collect technical data automatically as you interact with our services by using cookies and other similar web technologies. When you access our websites or use our mobile application, we may automatically collect information about you, your computer or mobile device, as well as your activity on our website or mobile application. For more details about the information we receive, and how to manage your preferences, visit our Cookie Notice.


Following the same importance that Labaiik places over your privacy mentioned at the start of this document, Labaiik assures you that all your data is handled and used with care and in complete accordance with the law. Labaiik will only use your personal data when the law allows us to do so. Most commonly, Labaiik will use your personal data in the following circumstances:

  • To place your order with the store you chose, so that the store is aware of the customer placing the order.
  • To arrange for the delivery of the product you ordered, so that the delivery person is aware of your name, location and phone number.
  • To facilitate the processing of your online payment for your order through a registered eGateway provider (Labaiik does not process the payment but simply redirects you to a registered eGate payment provider). Therefore, all your online payment transactions will be governed by the terms and conditions of the eGateway payment providers.
  • To perform our Services in an efficient manner.
  • To comply with a legal or regulatory obligation.
  • To verify and authenticate your account in order to make your presence and experience safe and secure.
  • To carry out our obligations towards you.
  • To maintain and improve our products and Services.
  • To remove technical errors and improve the overall experience by administering and enhancing the security of our App and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To analyze your preferences and personalize your account accordingly.
  • To notify you of updates and changes made periodically in the App or any part associated with it.
  • To understand our users, improve the content and features of our Services, make special offers, process and respond to your queries, provide you with customer support and effectively solve issues arising from your usage of the app.

Furthermore, Labaiik may anonymize and/or de-identify information collected from you through the Services or via other means to create an analysis report on consumer behavior and trends. Since this report will be completely anonymous and will not contain your Identification or Profile Data, Labaiik may share such report with any third party for business purposes.


We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:

  • Consent: For example, where you have provided your consent to receive certain marketing from us and/or where you have provided your explicit consent for us to process certain of your physical information as part of your use of the App (as previously described above).
  • Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively, provided in each case that this is done in a legitimate way that does not unduly affect your privacy and other rights.
  • Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, when you may purchase products/services from us, and we need to use your contact details and payment information in order to process your order.
  • Compliance with law: When we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.
  • Vital interests: In some limited cases, we may need to process your personal information when it is necessary to protect your vital interests or the vital interests of another person.
    We will always take steps to ensure that the processing of your personal information is fair and lawful, and that it does not unduly affect your privacy. You have a number of rights in relation to your personal information, including the right to access, correct, and delete your personal information. You can exercise these rights by contacting us at


We use appropriate technical, organizational, and administrative security measures to protect any information we hold in our records from loss, misuse, unauthorized access, disclosure, alteration, and destruction.


When you place your order for a product through our App, your information is shared with the restaurants/stores you choose. Such sharing of information is similar as if you had made an order directly with the restaurant/store for the purchase and delivery of a product.

Labaiik may further share the Data with aggregators who work with restaurants in order to list orders from several similar apps in one place. This enables restaurants to fulfill orders in an efficient manner by using a single platform.

Labaiik may share your information with any affiliates and subsidiaries for its internal business purposes, which may be located within or outside the United Arab Emirates. By your voluntary submission of information to us, you are consenting to the disclosure, transfer, and use of your personal information outside of the United Arab Emirates for the purposes described in this Privacy Notice. Labaiik will comply with the laws applicable in the United Arab Emirates and take all steps reasonably necessary to ensure that similar and/or comparable standards for data protection are maintained by any affiliates and subsidiaries which are recipients of your information.

If at any time, Labaiik is required by a law or a court or a government authority to share Data with them, Labaiik will be under an obligation to comply with such requirements. Labaiik may also share the Data with relevant law enforcement agencies in case it becomes necessary for detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts, or responding to claims that an advertisement, posting, or other content violates the intellectual property rights of a third party.


Since our App deals extensively with the exchange of information, Labaiik understands how vital it is to safeguard that information, and for this purpose, Labaiik has put in place strong security protocols.

All information you provide to us is stored on our secure servers. Labaiik will send you a One-Time Password (OTP) that enables you to create your profile account on our App. You are responsible for keeping this OTP confidential. Labaiik asks you not to share this temporary OTP with anyone. Once your profile account is active and operational, you are required to keep your account password confidential and not share it with anyone.

Once Labaiik has received your information, it will use reasonable procedures and security features to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way.

Labaiik has put in place reasonable procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when it is legally required to do so.


For constant improvement and upgradation of our Services, and to enhance your user experience with time, Labaiik would need to retain the Data. Data retention is also important for the purpose of keeping a record of the use of our App by the users. In order to retain the Data in a secure manner, Labaiik has put reasonable safety measures in place as per the standard industry practice. We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for.


By creating and signing up for an account on our App, you are opting in to receive emails from us, which may be commercial emails, administrative notices, service notices, or legal notices.

If you wish to discontinue using our App, Labaiik provides you the option of deleting your account at any time. After the deletion of your account, Labaiik will delete your personal information from its systems. However, law might require us to keep some basic information about you including payments made for the orders, identity data, etc. In such conditions, we are bound to comply with laws and if we do so, we will keep the minimum possible data and for the shortest possible time in a secure manner as prescribed by law.

This Notice might be updated from time to time, and therefore Labaiik requests that you keep yourself informed of any such changes. The date this Privacy Notice was last updated appears at the top.


You have certain rights in relation to the personal data we hold about you as described below.

  • Right to be informed: You can have clear and concise information about what is done with your personal data and why.
  • Right of access: You can access the personal data we retain about you.
  • Right of data portability: You may receive the personal data provided to a controller, in a structured, commonly used, and machine-readable format and may transmit that data to another controller.
  • Right of correction: You can have incorrect personal data updated or deleted.
  • Right of erasure: You can have your personal data deleted.
  • Right to restrict processing: You may object to the processing of your personal data carried out based on our legitimate interests or for direct marketing purposes.
  • Right to object: You have the right to have a mechanism to opt out of marketing communications at any time.
  • Right not to be subject to automated decision making: You cannot be subject to a decision based solely on automated processing, including profiling, which produces legal effects or otherwise significantly affects you.

To exercise any of your rights, please contact our Data Privacy Office by writing an email to: Please note that before responding to any requests to exercise your rights, we will require you to provide us with proof of identity and address. We must respond to a request by you to exercise those rights without undue delay and at least within one month (although this may be extended in certain circumstances with prior notification to the requestor).


By accessing or using our App, you acknowledge, agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information under this Notice, to our terms of use and to any updates made to them from time to time.


For any queries or assistance, please feel free to contact us on the below email address: